Delivery terms

1. Returns
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Because of the nature of frozen food, we cannot accept returns.

2. Delivery

We deliver products within 7 working days of the order being confirmed.

If the product delivered differs from the product the Customer ordered and paid for, please let us know at bok@pas.kitchen.

3. Damage to the parcel

We pack parcels in a way that prevents damage during normal handling and delivery. On receiving the parcel, please inspect it and establish whether it has been damaged and whether it contains the correct number of ordered products. If the parcel is damaged or does not contain the correct number of products, report this to the courier and refuse to accept the parcel. Please also notify us at Pas Kitchen by email at bok@pas.kitchen.

4. Receiving the parcel

We deliver ordered products by courier to the address the Customer gave when ordering. If the Customer is not at that address at the moment the courier delivers the parcel, or if we cannot leave the product in a way that ensures the safety and the required conditions for frozen food, we will return it to Pas Kitchen. We will notify you of the unsuccessful delivery.

If you have any questions about delivery, please contact us by email at bok@pas.kitchen.

A refund may take up to 30 days depending on your bank.
This English text is provided for your convenience only. The Croatian version of these delivery terms is the legally binding one.